Terms of service
Last updated: 8.11.2023
General
Fantastic Design Oy ("we", and similar expressions) operates an online store at fantastinen.ai. These terms and conditions apply between Fantastic Design Oy and the user of the online store ("you" and similar expressions) when the user purchases products through the online store. By purchasing products from the online store, you accept these terms and agree to comply with them.
1. Online store administrator and contacts
Fantastic Design Oy
Toinen linja 19 A 24
00530 Helsinki
Fantastic Design Oy is registered in the Finnish Trade Register (business ID: 2293750‑7), and the company's VAT identification number is FI22937507.
If you have any questions regarding these terms, you may contact our customer service email address support@fantastinen.ai.
2. Changes to the Terms
We reserve the right to change these terms and conditions by announcing the change in the online store. You accept the terms and conditions valid at any given time when using the online store.
3. Online store transactions and personal data
You must be of legal age to order from the online store. You are responsible for the accuracy and timeliness of the information you provide to us in connection with your order.
We process our customers' personal data as a controller in the manner permitted and required by the applicable legislation in force at any given time. Further information on the processing of personal data can be found
4. Ordering
Products are ordered by adding them to the shopping cart in the online store and making payment at the online store's checkout. Upon receipt of your order, we will confirm your order by sending an automatic order confirmation to the email address you provided. After receiving the order confirmation, check that the order confirmation matches the order you placed.
5. Delivery
We deliver orders through delivery service providers selected by our partner Gelato ASA. Orders will be delivered to the shipping address you provided at the time of ordering. The estimated delivery time for orders is 5-12 working days from the moment the order is placed. We aim to deliver the ordered products within the estimated time, but we are not responsible for delivery times that differ from the estimate.
6. Prices
The prices of the products presented in the online store are valid until further notice or for a separately stated period. The final price will be checked at the time of placing the order. If the price of the product when finalizing the order is different from the one originally shown on the product page, the price shown when finalizing the order will be applied. All prices include VAT and shipping costs. When ordering outside the EU, prices do not include VAT.
7. Payment
You can pay for your order in the online store using the payment methods available when placing the order. For example, payment options depend on your country of residence.
One of the payment service providers we use is Paytrail Oyj (2122839-7), which works in cooperation with Finnish banks and credit institutions. Paytrail Oyj is shown as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj is licensed as a payment institution. Information on the use of Paytrail Oyj can be found at https://www.paytrail.com/en/consumer/information-about-paying.
We also use Shopify International Limited as the payment service provider. In this case, SP Fantastic Design will appear as the payee on the bank statement or card invoice.
In case of complaints, please contact our customer service in the first instance.
8. Gift cards
The gift card is valid for one year from the date of purchase and can be used as a means of payment in our online store. The gift card cannot be exchanged for cash, and lost or stolen gift cards will not be replaced. Any discount codes cannot be used to purchase a gift card, unless specifically stated in connection with the discount code. The gift card cannot be used to pay for another gift card.
The value of the gift card will be deducted from the total amount of the order and the gift card will be charged at the time of payment. If the value of the gift card is greater than the value of the order, the remaining balance of the gift card can be used for future purchases.
9. Right of withdrawal
You have the right to cancel an order you have placed in the online store within 14 days of receiving the ordered products. However, there is no right of withdrawal if the product has been manufactured or modified according to your requirements or if it is a gift card.
If you wish to cancel the order, you must contact our customer service by email at support@fanstastinen.ai within 14 days of receiving the ordered products. We process cancellations within 14 days of receiving the cancellation notice. When cancelling an order, the customer is responsible for the delivery costs of returning the products. We will refund payments for cancelled orders to the payment method used for the order.
10. Inspection of delivery and complaints
We are responsible for defects in the products in accordance with the applicable legislation in force at any given time. After receiving the delivery, you must check without delay that the delivery has included the products you ordered and that the products are free of defects. If you notice that the delivered product is defective, you must immediately report the error to our customer service at support@fantastinen.ai. You must keep the products you are complaining about until the complaint has been processed or return them to us at our request.
If the delivery is lost or the Product is damaged in transit, we ask you to contact our customer support at address support@fantastinen.ai. For corporate customers, we will send a new product to replace the damaged one in exchange for printing and transportation costs.
11. Accuracy and timeliness of data
We strive to have accurate and up-to-date information about the products in the online store, but we cannot guarantee the accuracy of the information or the availability of the products. If, after receiving your order, it turns out that we are unable to deliver the product you have ordered, we will contact you. If you do not want a replacement, we will refund you the total amount of the order.
12. Intellectual property
The online store and its contents are the property of us or our partners, protected by copyright and other intellectual property rights. For this reason, images or other content displayed in the online store may not be copied or used without our separate written permission.
13. Limitation of Liability
We are not responsible for any indirect damages caused to the buyer. Our liability for direct damage caused to the buyer is always limited to the price of the order as a result of which the damage occurred. We are not responsible for breaches of contract caused by force majeure.
14. Applicable law and jurisdiction
These terms shall be governed by the laws of Finland, excluding its provisions which could lead to the application of the laws of another country. If the mandatory legislation of the consumer's domicile gives the consumer rights that supplement Finnish consumer protection, the consumer may also invoke the consumer's protective rights under the legislation of his domicile.
The parties shall primarily aim to resolve any disputes arising from these terms or their application through negotiations. If the parties cannot reach an amicable settlement, the disputes will be settled in the District Court of Helsinki. However, the parties may also bring an action in the district court of the other party's domicile. A consumer customer may also refer the dispute to a body designated by the mandatory legislation of his or her domicile. Before taking the matter to a court or other body that resolves consumer disputes, we encourage you to contact the Consumer Advisory Services.
In addition, a consumer customer has the possibility to seek an out-of-court resolution of a dispute concerning a purchase made through the ODR Dispute Resolution (https://ec.europa.eu/consumers/odr) platform maintained by the European Commission.